Printed hardcover books and digital books
Effective date: August 27, 2026 · Version: us-1.1
Every TaleCoco book is generated and personalized on demand for your child, so it cannot be resold. This policy summarizes when you can cancel and what we do when something goes wrong. It forms part of our Terms of Service (Section 12); if anything here conflicts with the Terms, the Terms control.
1. Cancelling yourself — within 30 minutes of payment
Within 30 minutes after your payment is approved, you can cancel any order (digital or hardcover) yourself from My Books for a full refund, as long as you have not yet downloaded the PDF or image files.
2. After 30 minutes, before production starts
Contact us at support@talecoco.com or send a 1:1 inquiry in My Page. Printed books are released to production automatically on a regular schedule after your book has been generated, typically within a few days of payment. If your order has not yet entered production, we will make commercially reasonable efforts to cancel or modify it; we cannot guarantee that cancellation will still be technically possible.
3. After production starts
Once your book has been released to printing, change-of-mind cancellations, personalization changes, and returns are no longer available, except where required by applicable law. Please review your generated book in My Books promptly after payment and fix names, spelling, and other details before production starts.
4. Defective, damaged, or incorrect printed books
If your printed book arrives damaged, misprinted, materially defective, or is not the book you ordered, contact us within 30 days after delivery with your order number and photos. We will reprint, replace, correct, credit, or refund as appropriate. Errors that were visible in the book you reviewed in My Books (for example a misspelled name) are not production defects, but we will try to help.
5. Lost or undelivered packages
If tracking shows your package was lost in transit or was never delivered, contact us and we will send a replacement at no charge. We may ask you to confirm your delivery address first.
6. Digital books
Once you have downloaded your digital book, change-of-mind refunds are unavailable. If the file is technically defective, corrupted, or does not match your order, contact us and we will repair or replace it.
7. How refunds are paid
Approved refunds go back to your original PayPal payment method. PayPal typically completes the refund within 3–5 business days; card issuers may take a little longer to display it. Nothing in this policy limits any non-waivable right you have under the consumer-protection law of your state.
8. Contact
Carve Co., Ltd. (TaleCoco) — support@talecoco.com — https://talecoco.com/us